Use Support Center for client troubleshooting, real-time log viewing, or capturing the state of a Configuration Manager client computer for later analysis. Support Center is a single tool to combine many administrator troubleshooting tools.
Troubleshooting with the Help and Support tool
Support Center aims to reduce the challenges and frustration when troubleshooting Configuration Manager client computers. Previously, when working with support to address an issue with Configuration Manager clients, you would need to manually collect log files and other information to help troubleshoot the issue. It was easy to accidentally forget a crucial log file, causing headaches for you and the support personnel who you're working with.
Support Center includes Support Center Viewer, a tool that support personnel use to open the bundle of files that you create using Support Center. Support Center's data collector collects and packages diagnostic logs from a local or remote Configuration Manager client. To view data collector bundles, use the viewer application.
Support Center includes a modern log viewer. This tool replaces CMTrace and provides a customizable interface with support for tabs and dockable windows. It has a fast presentation layer, and can load large log files in seconds.
When installing Support Center, you can install tools individually. To install only the OneTrace log viewer, use the Advanced option when using the Support Center installer. You can also use the ADDLOCAL property, for example supportcenterinstaller.msi ADDLOCAL=OneTraceApplication
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